We Are Here For You
If you are anticipating a death in your family or have just suffered a loss and are in immediate need of a funeral home, we are here for you. Ingram Funeral Home & Cremation Society is available to serve you 24 hours a day, 7 days a week. In an immediate need situation, the best way to contact us is by calling (704) 663-3939. Our funeral director on call will serve you immediately. Nobody should ever become good at planning a funeral service, so if you are feeling like you have no idea how to proceed, please know you are not alone. We will hold your hand through this process. Emotions will be high and thinking clearly could be a challenge. We have the experience and compassion to help you through this.
If your loved one is under hospice care or in a hospital, you will need to notify their medical provider that you have selected Ingram Funeral Home to serve your family. Once your loved one is officially pronounced deceased and the medical team is ready to release them to our funeral home, they will contact us. Upon being contacted, we will send our care team out to take physical custody of the deceased. At this time, we will also be contacting you if you have not contacted us already.
What Happens If Your Loved One Passed Away at Home and Is Not Under Hospice Care?
If your loved one passed away at home or anywhere other than a medical facility, you will need to call 911 first then Ingram Funeral Home. The medical examiner will then follow their protocol and once your loved one is ready to be released to Ingram Funeral Home, we will be called to the scene by the Medical Examiner.
The next step is for your family to come into the funeral home for an arrangement meeting. This is where we get instruction on how to serve you, we collect the vital information needed to process the appropriate documents, get signed authorizations, create an obituary, arrange service dates with clergy and other funeral participants. If you have a preplan in place, we will go over it and proceed accordingly. We always appreciate you contacting us directly in addition to the medical team. If you contact us prior to the medical team contacting us, it allows for a much faster response time once we get the official call.